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The Ultimate List of Charles Sturt Support Services

The Ultimate List of Charles Sturt Support Services


As you settle in to the next Session, Nikki McGuinness shares the ultimate list of Charles Sturt Support Services! If you’re seeking support at uni this year, you’ve come to the right place.

Written by Nikki McGuinness

I would like to kick off my first blog for the year by welcoming you all back! I hope you are all settling into your courses/subjects in readiness for a positive and productive session.

We all know that when studying at a tertiary level, there is an expectation that students can effectively manage their studies with their personal/family life and their work responsibilities while complying with the relevant policies and procedures. We all strive to achieve superior results, unfortunately at some stage or another, some of us may face challenges that interfere with our studies and impact on our academic performance.

Back in November last year, I wrote a blog titled ‘What to do when you fail a subject’ where I discussed my mental health issues and how it has impacted my studies. I won’t go over the details but I will say that it was humbling to learn that it was quite well received by students with whom it resonated; and it even encouraged some students to enquire about what services are available at Charles Sturt. 

This blog is a follow up which I hope will help other students avoid failing more subjects than I care to count, and what better time to publish it with the commencement of another Session.

Lucky for us, Charles Sturt provides a range of support services to assist students with a variety of matters.  I have personally engaged with a number of these services and I encourage other students to do the same if they feel they could use some additional support.  

Support services

 The support services available include:

Academic Progress Support

If you fail more than 50% of your subjects in a session you may be at risk of exclusion from the course or losing Commonwealth assistance.

Unsatisfactory academic progress is assessed on the following:

  • Rate of progress – failing multiple subjects affects this.
  • Repeated fails – failing a subject multiple times.
  • Maximum time – exceeding maximum course duration.
  • Workplace learning (WPL) – failing compulsory WPL requirements.

There are three stages:

  • Support offered
  • Support required
  • Considered for exclusion

Contact Academic Progress Support here.

Academic Skills Help

Involves self-paced learning, workshops, one on one training, online courses, assessment writing feedback and special consideration.

Can assist with:

  • Planning and efficiency
  • Reading and note-taking
  • Grammar and spelling
  • Academic writing
  • Referencing

Contact Academic Skills Help here.

Student Ruth Davis shares her experience with the Academic Skills Team in her story here.

Accessibility and Inclusion Support Team

Provides support to students affected by:

  • Mental health conditions
  • Medical conditions
  • Physical conditions

Can tailor reasonable adjustments for individual students with the following supports:

  • Alternative exam conditions
  • Extensions of time to complete assessments
  • Workplace learning supports

Contact the Accessibility and Inclusion Support Team here.

Student Eva Kent shares her experience with the Accessibility and Inclusion Support Team in her story here.

Advocacy and Support Team

Provides advice and assistance to students in navigating rules, policies and procedures.

Advise on and assist with the following:

  • Appeals process
  • Academic progress
  • Review of grade
  • Special consideration
  • Feedback/complaints
  • Dropping out of uni/cancelling enrolment
  • Course transfer
  • Withdrawing from a subject
  • Defer course

Contact the Advocacy and Support Team here.

Michelle Curry shares her story with the Advocacy and Support Team in her story here.

Careers and Skills Team

Provides assistance on:

  • Career advice
  • Preparing job applications
  • Interview practice
  • Employability skills

Contact the Careers and Skills Team here.

Michelle Bradshaw shares her experience with the Careers and Skills Team in her story here.

Club Support

Provides assistance on:

  • Joining a club
  • Starting a club
  • Club management resources

Contact the Club Support Team here.


Is free and confidential, and provides guidance on:

  • Mental health issues
  • Wellbeing/mindfulness
  • Suicide, grief and loss

Contact the Counselling service here.

Mikayla Murphy shares her experience with the Counselling Support Team in her story here.

Equity and Diversity Support

Provides specific support services in relation to:

  • Living in rural and remote and low socioeconomic regions
  • Cultural and linguistic diversity
  • Refugee and humanitarian visa holder students
  • LGBTIQA+ community, diverse sexuality, sex and gender identities

Contact the Equity and Diversity Support Service here.

Financial Support Services

Provides assistance on:

  • Fees
  • Scholarships
  • Financial support

Contact the Financial Support Services here.

First Nations Students Support

Provides assistance on:

  • General advice
  • Scholarships

Contact First Nations Students Support here.

International Students Support

Provides assistance on:

  • Adjusting to life and study in Australia
  • Managing student visa requirements and health cover issues

Contact the International Students Support here.

Mina Subesa shares her experience with the International Students Support Team in her story here.

Legal Services

Provides assistance on:

  • Legal advice
  • Justice of the Peace
  • Ombudsman
  • Student misconduct support

Contact the Legal Services Support here.

The complete Student Services Directory can be accessed here.  If you have difficulty finding information on a particular issue, reach out to Student Central.

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